OSM Migration Service Lead

Salary: £100,000 - 100,000 per year

Requirements:

• Must hold or be eligible to obtain Developed Vetting (DV) clearance.
• Must have 10 years of continuous UK residency for DV eligibility.
• Willingness to undergo a security vetting interview and provide comprehensive background information.
• Minimum 10 years experience in IT operations, infrastructure migration, or systems implementation.
• Minimum 5 years leading large-scale migration programmes or technical projects, preferably with programmes valued at £2m.
• Proven experience managing defence, aerospace, or government technology programmes.
• Strong background in enterprise infrastructure, including data centres, servers, storage, networking, and virtualisation.
• Demonstrated experience with cloud migration and hybrid infrastructure models.
• Deep understanding of IT infrastructure architecture, capacity planning, and performance optimisation.
• Strong knowledge of cloud platforms such as AWS or Azure.
• Experience with configuration management, automation tools, and infrastructure-as-code practices.
• Understanding of database migration tools, methodologies, and best practices.
• Knowledge of IT service management frameworks such as ITIL and ITSM, and operational readiness processes.
• Proficiency with service management tools such as ServiceNow.
• Familiarity with MOD security requirements, classification handling, and defence contractor compliance frameworks.
• Proficiency in formal project management methodologies such as PRINCE2 or PMI.
• Strong experience with risk management, issue resolution, and change control.
• Proven ability to develop business cases, secure funding, and manage large budgets.
• Experience with migration planning tools and project management software such as MS Project, Jira, or ServiceNow.
• Exceptional leadership capabilities with the ability to motivate and develop technical teams.
• Outstanding communication and stakeholder management skills.
• Strong problem-solving and analytical abilities with excellent attention to detail.
• Ability to work effectively in high-pressure environments and manage competing priorities.
• Demonstrated commitment to security-conscious behaviours and information protection.
• Customer-focused mindset with proven ability to build and maintain long-term client relationships.
• Experience with aerospace and defence programmes, such as RAF, MOD, or prime defence contractors, is desirable.
• Previous DV clearance or SC clearance is desirable.
• Armed Forces background or military service experience is desirable.
• Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture is desirable.
• Experience with DXC service delivery models, platforms, or customer engagements is desirable.
• Knowledge of ITAR compliance, export control regulations, and defence security protocols is desirable.
• Experience with SAP, Oracle, or other ERP system migrations is desirable.
• Background in data centre consolidation, virtualisation, or infrastructure modernisation programmes is desirable.

Responsibilities:

• Lead end-to-end planning, execution, and management of complex operational services migrations across defence and aerospace environments.
• Develop migration strategies, roadmaps, and execution plans aligned to customer objectives and security requirements.
• Manage migration timelines, budgets, resources, and risks to ensure on-time and on-budget delivery.
• Establish and maintain governance structures, including steering committees, workstreams, and escalation protocols.
• Conduct business impact assessments and define migration success criteria aligned to customer priorities.
• Act as the primary point of contact between the customer and the service provider.
• Design target-state operational architectures incorporating modern IT infrastructure, cloud services, and integrated systems.
• Evaluate migration approaches and recommend optimal strategies based on risk, timeline, and cost.
• Ensure migrated services meet security requirements, including MOD Classification Guides, ITAR, and defence security standards.
• Lead technical design reviews and validation testing to ensure data integrity, system performance, and operational readiness.
• Document architecture decisions, migration methodologies, and operational procedures for knowledge transfer and continuity.
• Lead, mentor, and develop technical migration teams including engineers, architects, DBAs, and infrastructure specialists.
• Manage resource allocation, onboarding of cleared personnel, and coordination across multiple workstreams.
• Engage third-party vendors and subcontractors, managing SLAs and quality deliverables.
• Foster a culture of accountability, technical excellence, and continuous improvement.
• Serve as the primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle.
• Provide regular executive-level reporting on migration progress, risks, issues, and resolutions.
• Manage customer expectations, communications, and change management throughout the migration journey.
• Lead technical workshops, design sessions, and validation activities with customer technical teams.
• Identify, assess, and actively manage migration risks, developing mitigation strategies and contingency plans.
• Establish quality assurance frameworks, testing protocols, and validation procedures to ensure customer satisfaction.
• Ensure compliance with security vetting requirements, personnel security policies, and defence contractor obligations.
• Manage incidents, issues, and change requests during migration phases, ensuring rapid resolution.
• Conduct post-migration reviews and lessons learned sessions to drive continuous improvement.
• Support audit and compliance activities, maintaining accurate records and evidence of service management actions.
• Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared.
• Develop operational documentation, runbooks, and knowledge transfer materials.
• Lead training programmes for customer personnel on new systems, processes, and operational procedures.
• Establish service level agreements and operational metrics for migrated services.

Technologies:

• AWS
• Azure
• Cloud
• ERP
• Support
• ITIL
• ITSM
• JIRA
• Oracle
• SAP
• Security
• ServiceNow
• TOGAF
• DevOps

More:

We are DXC Technology, a Fortune 500 global technology services company delivering mission-critical solutions to more than 130,000 professionals worldwide. With over 40 years in the UK, we have established our Aerospace and Defence Hub in Farnborough, located in the heart of the UKs aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. This senior OSM Migration Service Lead role is based at our purpose-built Farnborough centre, where we prioritise in-person collaboration while supporting flexibility, wellbeing, productivity, and work-life balance. We offer a highly competitive salary, enhanced pension, comprehensive health and wellbeing benefits including private medical insurance, professional development and certification support, access to extensive training and leadership programmes, and participation in recognition, bonus and reward schemes. We are committed to building diverse, inclusive teams and providing an inclusive recruitment process, and this role offers the opportunity to lead high-impact migration programmes for world-class defence and aerospace organisations.

last updated 31 week of 2026