Senior Product Researcher

Salary: £90,000 - 90,000 per year

Requirements:

• Bachelors degree or higher in Psychology, Human-Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience
• 6 years conducting UX or product research in digital environments
• Portfolio of UX research case studies
• Proven experience leading strategic and evaluative research within agile product teams
• Track record of influencing roadmap decisions and senior stakeholders through research insight
• Experience working in fast-paced, consumer-facing environments with a commercial focus
• Strong experience working with Product teams in an Agile framework
• Experience establishing ResearchOps infrastructure and mentoring others
• Strong experience conducting accessibility-focused research
• Good time management skills with a track record of delivering on time
• Exceptional facilitation and workshop skills
• Expertise in moderated and unmoderated usability research
• Expertise in qualitative and quantitative research methods
• Strong research storytelling skills
• Strong knowledge of design principles, product development processes and the Double Diamond
• Ability to build trusted relationships across disciplines and influence at senior levels
• Systems-thinking approach with experience shaping ResearchOps
• Strong stakeholder and relationship management capability
• Commitment to excellence
• Resilient, flexible and proactive approach
• Organised and collaborative working style
• Clear and persuasive communication skills
• User-focused and insight-driven mindset
• Continuous improvement approach to methods and practices
• Agile and forward-thinking mindset
• Strategic thinker
• Proactive and self-directed approach
• Positive and calm when working through ambiguity
• Open-minded, curious and receptive to new perspectives
• Champion for inclusion, accessibility and ethics in design and research

Responsibilities:

• Serve as our primary research contact for senior product, design and business stakeholders
• Advise teams on when and how to use research, helping shape product strategy based on insight
• Confidently present research findings and recommendations to senior leadership
• Advocate for user-centred thinking across our organisation
• Lead mixed-method research projects spanning discovery to evaluation
• Translate findings into actionable insights aligned with business goals to drive decisions
• Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks
• Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development
• Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories
• Define and implement scalable research governance and ethical standards
• Mentor and upskill team members in research best practices, methods and tools
• Lead retrospectives and drive continuous improvement of research maturity across our organisation
• Uphold a high bar for research quality, rigour and impact
• Promote inclusive, accessible and ethical research practices
• Design and deliver workshops, sprints and training that build shared understanding and cross-functional collaboration

Technologies:

• Support
• UX UI Design
• C++
• Embedded

More:

We are British Airways, the UKs flag carrier, with more than 100 years of history connecting Britain with the world and the world with Britain. This Senior Digital Product Researcher role sits within our Product Design & Research team in the Commercial directorate, where we embed customer insight into product decisions to improve digital experiences and commercial performance. We offer competitive rewards, including unlimited basic and premium standby travel on British Airways flights and up to 30 discounted Hotline airfares per year for you, friends and family. We are committed to inclusion, diversity and creating a culture where everyone can be themselves, and we support development and internal progression across our business.

last updated 31 week of 2026