Service Designer

Salary: £? - ? per year

Requirements:

• We require current and active SC Clearance to be considered.
• We are looking for excellent experience advocating for and working within GDS service standards.
• We need a strong portfolio or case studies showing research that informed successful service or product outcomes.
• We need demonstrable experience creating user journey maps or end-to-end diagrams.
• We are looking for strong storytelling skills with the ability to present complex information clearly.
• We require excellent communication and collaboration skills.
• Experience in service design for public services is essential.

Responsibilities:

• We plan, lead, and deliver service design for public service in Discovery.
• We use a range of methods such as stakeholder interviews and contextual inquiry.
• We synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints, and flows.
• We translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions.
• We collaborate with cross-functional teams including User Researchers, Interaction Designers, Business Analysts, and Technical Leads to ensure materials are insight driven.
• We communicate findings to varied audiences through visual artefacts, presentations, and stakeholder playbacks.
• We facilitate workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment.
• We map the whole problem and think beyond the confines of the brief while staying mindful of the challenge at hand.

Technologies:

• ARM
• E2E
• UX UI Design

More:

We are offering a 3-month contract role inside IR35, paying up to £580 per day. The role is based in London with hybrid working, requiring 2-3 days onsite each week. This is a government sector opportunity, and we are a specialist recruitment consultancy supporting technical talent across a range of industries.

last updated 31 week of 2026