2nd Line Support Engineer

Salary: £30,000 - 30,000 per year

Requirements:

• ###
• Prior experience in 2nd Line roles, troubleshooting and resolving software and hardware issues
• Strong troubleshooting skills with Windows operating systems
• Confident communicator via phone, email, and face-to-face
• Customer-focused, adaptable, and comfortable in a fast-changing environment
• Ability to prioritize and manage multiple tasks
• Strong working knowledge of M365, Admin Centre Management for Teams, Exchange, SharePoint, Azure, and Active Directory, as well as Intune
• Understanding of ITIL or similar IT Service Management frameworks
• Desirable:
• Experience troubleshooting applications (web, client, mobile, SaaS)
• Database or data support experience (SQL / Microsoft Dynamics / D365)
• PowerShell scripting (reading/editing)
• ###

Responsibilities:

• Take ownership of incidents and service requests, ensuring timely resolution
• Build hardware (laptops, tablets, phones) using Intune and PowerShell
• Support device management and application deployment using Intune
• Manage user accounts, permissions, onboarding, and offboarding
• Install, configure, and maintain end-user software and applications, including Microsoft Applications such as Teams, Exchange, SharePoint, and other SQL-based business applications
• Troubleshoot SQL-based applications and APIs
• Contribute to the IT knowledge base and share best practices
• Assist with the adoption and support of new technologies
• ###

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• ITIL
• Mobile
• PowerShell
• SQL
• SharePoint
• Web
• Windows
• Cloud

More:

We are a growing organization seeking a Technical Support Analyst to join our busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business. With first line tasks largely automated, the focus will be on 2nd Line Support, with opportunities for some 3rd Line and server support for those looking to step up. If youre an established 2nd Line Engineer eager for more responsibility, wed encourage you to apply today for an immediate CV review.

last updated 32 week of 2026