3rd Line Engineer

Salary: £38,000 - 40,000 per year

Requirements:

• Proven experience in a 3rd line support role within an MSP environment.
• Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365.
• Experience with virtualisation platforms such as VMware or Hyper-V.
• Hands-on experience with Windows Server environments (2012/2016/2019/2022).
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).
• Strong problem-solving skills and ability to handle escalated technical issues.
• Excellent communication skills for working with technical and non-technical colleagues.
• Microsoft certifications (AZ-104, MS-100, MS-500) are desirable.
• PowerShell scripting or automation experience is desirable.
• Familiarity with backup, security, or monitoring tools is desirable.

Responsibilities:

• Provide 3rd line support for escalated issues from the Infrastructure & Projects team.
• Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments.
• Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure.
• Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support.
• Collaborate with the team to ensure high availability and reliability of client systems.
• Document solutions and knowledge for the team to improve operational efficiency.
• Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations.

Technologies:

• Azure
• Cloud
• Firewall
• Hyper-V
• Support
• Microsoft 365
• Office 365
• PowerShell
• Security
• TCP/IP
• VMware
• Windows
• DevOps

More:

We are a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. We are recognised for technical expertise, excellent client service, and a collaborative team culture. This is a full-time role based in Preston, UK, with two days a week working from home, a 40-hour working week, a 1-hour lunch break, and one week per month on call with a paid on-call allowance. We offer a salary of up to £40,000 with a yearly 10% company bonus, training and career development support including funded certifications, a pension scheme, a friendly and collaborative MSP environment with strong progression opportunities, a modern office with onsite gym, sauna, pool table, darts board and treadmills for desks, employee recognition awards, and hybrid flexible working.

last updated 31 week of 2026