1st Line Support

Salary: £30,000 - 32,000 per year

Requirements:

• Previous experience in an IT Support or Service Desk environment.
• Strong knowledge of Windows 10/11.
• Experience supporting users in a professional business environment.
• Knowledge of TCP/IP, DNS and DHCP.
• Experience with Active Directory.
• Experience administering Google Workspace or Microsoft 365.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• MacOS support experience is desirable.
• Adobe Creative Cloud experience is desirable.

Responsibilities:

• Provide first and second-line support to users across the organisation.
• Install, configure and maintain hardware and software including Windows PCs, Macs, printers, mobile devices, anti-virus solutions and creative software.
• Support and administer Google Workspace.
• Manage user onboarding and offboarding processes.
• Assist with IT projects and the introduction of new technologies.
• Perform hardware stock management and equipment ordering.
• Troubleshoot networking issues and support core infrastructure.
• Ensure support tickets are resolved efficiently and to a high standard.

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• TCP/IP
• Windows
• Office 365

More:

We are a well-established London-based entertainment and publishing group that has been at the heart of pop culture for decades. This is a full-time, office-based role in Southwark/Blackfriars, working Monday to Friday, 9:00am to 5:00pm. We offer a salary of £30,000-£32,000, broad technical exposure across infrastructure, end-user computing and projects, and genuine learning and development opportunities within our in-house IT team. We are looking for someone who enjoys variety and wants to grow their technical knowledge in a collaborative, creative business.

last updated 32 week of 2026