Boardwise GmbH
Senior Customer Success Manager (m/f/d)
Esta oferta ha expirado
Este puesto ya no acepta candidaturas. Consulta ofertas similares vigentes más abajo.
Ofertas similares disponibles
Este puesto se ha cerrado, pero estas ofertas comparables siguen abiertas.
Customer Success Manager (m/w/d)
marton.ai • Karlsruhe
Customer Success Manager (m/w/d) - EnerGuide
Enerithm Technology GmbH • Dresden
Senior Customer Success Manager (m/f/x)
commercetools • Berlin
Customer Success Associate
Flock • London
Expansion Customer Success Manager (m/w/d) Frankreich C2 FR/DE
Pflegia • Berlin
Senior Customer Success Manager
commercetools • London
Descripción del puesto
Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
Your profile
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
Why us?
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
Please send your application to
Find Jobs in Germany on Arbeitnow
Cómo postular
Sobre Boardwise GmbH
Boardwise GmbH
Berlin
Preguntas frecuentes
Where is the Senior Customer Success Manager (m/f/d) position at Boardwise GmbH located?
The Senior Customer Success Manager (m/f/d) role at Boardwise GmbH is based in Berlin, and it offers remote or hybrid working.
What type of employment is the Senior Customer Success Manager (m/f/d) role at Boardwise GmbH?
This Senior Customer Success Manager (m/f/d) position is offered as professional / experienced.
What skills are needed for the Senior Customer Success Manager (m/f/d) role at Boardwise GmbH?
Key skills and focus areas for this role include Remote, Customer Service.
How do I apply for the Senior Customer Success Manager (m/f/d) position at Boardwise GmbH?
You can apply for the Senior Customer Success Manager (m/f/d) role at Boardwise GmbH directly from this page. Create a professional, ATS-ready resume with Clever CV to strengthen your application before you apply.